Terms of service

Last updated: 7 October 2026

These terms cover your use of thefilthypoet.com and purchases from The Filthy Poet. Please read them before ordering. You can save or print this page for your records. Our store and checkout are provided through Shopify.

Who we are

The Filthy Poet is operated by Gareth Jones trading as The Filthy Poet.

Business and correspondence address:
9 Evans Square
Pontypridd
CF37 4NB
United Kingdom

For product returns, please email us for the current return instructions before posting an item.

Contacting us

For orders, returns, complaints or website enquiries, email info@thefilthypoet.com. Our Contact information and Legal notice pages give further business information.

Placing an order

Select your product and any available size, colour or other options, add it to your bag, then complete checkout. Review the goods, quantities, delivery address, delivery option and total price before submitting payment. Our checkout and customer communications are in English.

You must provide accurate details and be entitled to use the payment method you choose. Available payment methods are displayed at checkout. Payment is due when you place the order. We accept your order when we send the order-confirmation email confirming the goods and total paid; at that point a contract is formed.

If we cannot supply your order, we will contact you promptly, explain the problem and refund any payment for goods we cannot supply. We will not substitute a materially different product or charge more without your agreement.

Products and descriptions

Read the product description, size guide, materials, care instructions and available options before ordering. Screens can display colours differently, and product images may include mock-ups. These practical limitations do not excuse a material difference from the description or remove your rights if the goods are faulty or misdescribed.

Printed goods are produced after ordering by our production partners. The Filthy Poet remains your point of contact and is responsible for your consumer rights.

Prices and promotions

The product price, any applicable taxes and delivery charges are shown before you pay. Use the currency and total shown at checkout. Prices may change for future orders; a later price change does not alter an existing order.

Discount codes are subject to the eligibility, expiry, usage and combination conditions displayed with the offer. Enter your code, or follow the offer link, before paying and check that the discount appears in the total. Discounted purchases retain the same statutory consumer rights.

If a material pricing or description error affects your order, we will explain it and ask whether you want to proceed on the corrected basis. If you do not agree, we will cancel and refund the affected purchase; we will not automatically take an extra payment.

Delivery, cancellation and returns

Our Shipping policy explains production, delivery and missing parcels. Our Return and refund policy explains how to cancel, return an item or report a fault.

Standard online purchases normally have a 14-day cancellation period after delivery, followed by 14 days to return the goods after notifying us. Producing a standard design after ordering does not by itself remove that right. Any exception for genuinely personalised goods will be explained before purchase. Faulty-goods rights continue to apply.

Your account and website use

If you create an account, keep access details secure and tell us if you suspect unauthorised use. Use the website lawfully. Do not attempt to access another customer's information, interfere with the website's security or operation, submit malicious files, or use our forms to send unlawful or abusive material.

We may restrict abusive or unlawful use of the website where reasonably necessary. This does not remove rights arising from a purchase already made or prevent you from making a genuine complaint.

Poems, artwork and submissions

Original poems, artwork, logos and other website content belong to The Filthy Poet or their respective rights holders. Buying a physical item does not transfer copyright or grant permission to reproduce its design commercially. You may browse the website and save or print reasonable material for personal reference, subject to applicable law.

If you submit a T-shirt request or other material, only send content you are entitled to share for that purpose. We use it to review and respond to your request. A submission does not guarantee a listing, a publication date, payment or an exclusive product. We will not treat submitting a request as a transfer of your copyright or automatic permission to market third-party content.

Privacy and email preferences

Our Privacy policy explains how personal information is handled. Marketing preferences are separate from placing an order or sending a request. You can unsubscribe from marketing emails using their unsubscribe link. Essential order, account and request-response messages may still be sent.

Responsibility and your legal rights

We are responsible for foreseeable loss and damage caused by our breach of contract or failure to use reasonable care and skill, as required by law. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Nothing in these terms removes your statutory consumer rights.

Complaints and disputes

Email info@thefilthypoet.com with the issue, your order number if relevant and the outcome you are seeking. We will review it and explain our response. If a complaint remains unresolved, we will provide information about any applicable alternative dispute resolution arrangements as required by law.

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, this does not deprive you of mandatory consumer protections or your right to bring proceedings in the courts of the part of the UK where you live.

Changes to these terms

We may update this page for future use or orders. The version in effect when you place an order applies to that order unless a change is required by law or agreed with you. If a term is unenforceable, the remaining terms continue to apply to the extent permitted by law.

Model cancellation form

Complete and return this form only if you wish to withdraw from the contract. You can also cancel by sending us any clear statement of your decision.

To: Gareth Jones trading as The Filthy Poet, 9 Evans Square, Pontypridd, CF37 4NB, United Kingdom; info@thefilthypoet.com.

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):